FAQs

How can i contact Havenes?

You can email us at info@havenes.com where our costumer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes

Where do you ship from?

We ship from United states.

Can i change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund it is received.

What payment methods do you accept?

We accept all major credit cards(VISA, Mastercard, AMEX) and Paypal payments.

How long will it take to receive my order?

Orders may take 15 days maximum to arrive.

What if i don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will i be charged with customs and taxes?

The prices displayed on our site tax-free in US dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once you order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.